Appointment Policy
At Gregorio Diamonds, we are committed to providing every client with personalized attention, professional service, and a comfortable, private experience. Scheduling an appointment allows our team to dedicate the appropriate time and attention to your individual needs.
01Scheduling an Appointment
Appointments are recommended for services that may require dedicated consultation time, including:
Jewelry & Watch Evaluations
Estate Jewelry Appointments
Selling Gold, Diamonds, Jewelry or Luxury Watches
Custom Jewelry Consultations
Other Specialized Services
02Arrival Time
Please arrive on time for your scheduled appointment.
Arriving Early
If you arrive early, we will make every effort to assist you as soon as possible.
Running Late
If you expect to be late, please contact us. Depending on the length of the delay and our appointment schedule, we may need to shorten or reschedule your appointment to avoid inconveniencing other clients.
03Cancellations & Rescheduling
We understand that plans can change. If you need to cancel or reschedule your appointment, we kindly ask that you notify us as soon as possible so the appointment time can be made available to another client.
04No-Shows
Clients who do not arrive for their scheduled appointment and do not provide notice may be considered a no-show.
05Appointment Confirmation
Appointments may be confirmed by phone, text message, email, or another communication method provided at the time of booking.
06Evaluations & Offers
An appointment for the evaluation of jewelry, diamonds, precious metals, watches, or other items does not guarantee that Gregorio Diamonds will make an offer or purchase the item.
How Offers Are Determined
Any offer made is subject to our inspection, verification, market conditions, authenticity assessment, and other factors relevant to the item being evaluated.
No Obligation
Customers are under no obligation to accept an offer.
07Items Brought to an Appointment
Customers are responsible for the items and personal property they bring to an appointment unless those items are formally accepted into the possession of Gregorio Diamonds for an agreed-upon service.
08Identification
For certain transactions, particularly the purchase of jewelry, precious metals, diamonds, watches, or other valuables from a customer, a valid government-issued photo ID may be required.
09Privacy & Security
We respect the privacy of our clients and take reasonable measures to provide a professional and discreet environment.
10Right to Refuse or Reschedule Service
Gregorio Diamonds reserves the right to refuse, discontinue, or reschedule an appointment when reasonably necessary, including for:
Safety
Security
Suspected Fraud
Abusive or Inappropriate Conduct
Inability to Verify an Item or Transaction
Other Legitimate Business Reasons
11Policy Changes
Gregorio Diamonds reserves the right to modify this Appointment Policy at any time. The version posted on our website at the time of an appointment will constitute the current policy.
Ready to book your appointment?
We appreciate your time and look forward to assisting you. Call us or visit our showroom in Hialeah — our team serves clients in English and Spanish.